As millions of owners plug in the PS4 and start playing, some experience PS4 problems that cause the console to be unplayable for a period of time.
PS4 Turning Off
The most common PS4 problem from this report is that the PS4 turns off randomly while gamers are using the console. This may also appear alongside the console not turning on when the owner pushes the power button.
A common PS4 problem is the console randomly turning off.
If this PS4 problem is taking place users will see a blinking blue light or blinking red light on the console instead of a white light. This issue first appeared back in November, and Sony soon offered a collection of fixes for this PS4 problem, including an option to get a replacement if none of them work. From what we can tell this issue is mostly past, but if you have this problem you should.
- Check the HDMI cable
- Check the hard drive
- Make sure the PS4 is ventilated
Sony offers a troubleshooting guide for this problem. If all else fails contact Sony for a replacement PS4.
PS4 Audio Video Problems
Another common PS4 problem relates to audio and video. The report outlines complaints of PS4 audio missing, video missing or both missing. The PS4 connects with a HDMI cable that carries audio and video and an optical cable that carries audio only. If users are not seeing or hearing the PS4, it is likely that a connection is set up wrong.
Check your cables and the HDMI port to fix this PS4 problem.
If you are experiencing this PS4 problem, here are the steps you should take.
- Make Sure the HDMI cable is flush and not held out by a small piece of metal.
- Try a new HDMI cable
- Try a new HDTV
If the system works on a new HDTV you should go to the Settings -> Sound and Screen -> manually set the video output for the TV you want to use. Turn the console off and move it back to the other HDTV and start playing.
If there is a small piece of metal preventing the HDMI cable from plugging in all the way, bend it down slightly for a tighter fit or contact Sony to discuss an exchange.
Some users report the PS4 freezes while playing games. This can lead to lost progress and plenty of frustration for gamers. This is a common problem, but does not appear to be widespread. There are two main things users should do if this happens.
The first thing to do is look for any PS4 updates. Sony periodically releases new software for the PS4 that fixes bugs and performance issues. This could fix PS4 freezing for many users that may have skipped an update.
If the PS4 freezes after playing it for extended periods make sure it is not overheating. If it is in an enclosed entertainment center or it is not on a smooth surface it may be overheating. If this is the case moving the PS4 to a more open area could prevent freezing during long gameplay sessions.
If you still have PS4 problems contacting support is the best option, but hopefully these solutions save you time.
For users who cannot fix these or other PS4 Problems, Sony Support is the next stop. The PS4 is only months old, so any issues not caused by abuse or accidents should be covered under the included warranty. Users can talk to support on chat or by phone with an average wait of 20 minutes on the phone.